Today's dynamic business world often involves working with diverse individuals who deal with confict in very different ways. This course provides a framework to understand the nature of confict in a very different way. This course provides a framework to understand the nature of confict, as well as concrete techniques to assertively manage it. Tags: Soft Skills Charities & Non-Profit Organisations Construction Educational Financial Health Service Hospitality & Tourism IT Local Authority Manufacturing Public Sector Retail Telecommunications Transport & Distribution Waste Management