Although it may sound like an exhausting and never ending struggle, continuous improvement is actually about instituting processes and work practices that will direct the evolution of your organisation. This course covers continuous improvement ideals, the different facets to continuous improvement, the process of continually improving your organisation and how to implement continuous improvement. Market forces place increased pressure on organisations to improve their products and ...

  Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that energizes people and the organization to accomplish extraordinary things.  This course provi...

To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In addition the learner will receive a solid grounding in leadership approaches, theories and mot...

  This course provides comprehensive training in the skills related to building effective workplace relationships. From defining the exact nature of effective workplaces the course also offers a blueprint for developing trust and confidence in the workplace. Other topics include: how to work with information and ideas, building networks and relationships, and  manage difficulties to achieve positive results. This course will cover the following: Effective Workplace Intr...

  Project Management is the application of knowledge, skills, tools and techniques to a broad range of activities to meet the requirements of the particular project. This course provides a comprehensive introduction to project management, an in depth analysis of the lifecycle of a project, training in planning and risk management and the necesssary people skills assiociated with project management.  This course covers the following:   Introduction to Project Management 15 minutes ...

  Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential. Today's decision makers must use a variety of thinking styles, methodologies and creative processes. In this course, you develop your skills as a critical thinker and problem solver. You learn to leverage your personal thinking preferences using tools and techniques.The Creative Problem Solving course is a series of ready to deliver courses that will g...

  For any organisation, properly managing change is vital for achieving a successful transformation from how things are, to how things should be ! This course provides in depth change management training. It further offers a detailed examination of the change process and how a leader overcomes resistance to change.  This course covers the following:   Change Fundamentals 60 minutes of learning covering the following topics: Introduction What is and why Invest in Change Mana...

  The explosion of technology and government ordinance has delivered a business environment that is constantly generating new and refining existing business systems, processes and capabilities. These factors have created the need to develop a unique Workplace Learning Environment. This course is an in depth and practical guide to implementing and operating a professional learning culture in your workplace.  This course covers the following: Introducing Workplace Learning 25 mi...

  The Positive Workplace title is a series of ready to deliver modules covering the creation and maintenance of a positive workplace environment. This course covers: Maintaining a Positive Workplace 35 minutes of learning covering the following topics: Introduction Key Components Communication Collaboration Recognition Characteristics of Positive Business Relations Mutual Respect Integrity Objectivity Sensitivity Flexibility Managing Conflict Effectively ...

  Communication is the exchange of thoughts or information using speech, signals, writing or behaviour. The Business Communications title is a series of ready to deliver modules that introduce how such exchanges take place in a business environment. This course covers: Introduction and Body Language 40 minutes of learning covering the following topics: Introduction Definition Purpose of Business Communication Oral versus Written Communication Communication Guidelines Pa...

  This title offers a series of three ready to deliver courses that will help you to identify, understand and handle stress, as well as reduce pressure by better managing your time. This course covers: Key Concepts Goal Centred Time Management Stress Management Key Concepts 15 minutes of learning covering the following topics: Introduction Characteristics for Attaining Success Purpose Curiosity Determination Risk-taking Integrity Balancing Work and Home D...

  If you want to be in control of your own professional development, you must focus on the past  (to analyse it for strengths and flaws) and the future (to set goals and make changes that will allow you to reach them). This course covers all aspects of personal professional development planning. The course shows you how to prepare work plans and analyse work performance. Other topics offer in depth coverage of what professional competence is , the different personality types and intere...

  You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in all aspects of negotiation and persuading basics.  This course covers the following:  ...

  In this course we will highlight the importance of financial resources in creating and implementing operational plans that have goals consistent with stated organisational goals. This course provides in depth training in how to allocate budget resources, monitoring financial activities against budget, identify ing options for improved performance and resource budgets and reports.  This course covers the following:   Allocate Budget Resources 45 minutes of learning covering the f...

  In this course, we investigate the basics of accounting. We introduce the skills and knowledge required to prepare and understand the financial plans and budgets that are crucial to the ongoing operation of an organisation. This course provides in depth coverage of Business and Information Management, Basic Accounting and Accounting Transactions.  This course covers the following:   Business and Information Management 40 minutes of learning covering the following topics: Int...

  An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.  This course covers the following:   Key Concepts 60 minutes of learning covering the following topi...

  Information Management involves capturing new ideas and organisational knowledge and structuring systems that allow that information to be used most effectively by the people in the organisation. This course covers provides in depth training in all : aspects of managing and working with workplace information; and technology based management information systems.  This course covers the following:   Introduction to Managing Workplace Information 20 minutes of learning covering the...

  The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This course covers the basics of how you can use the Internet for selling, researching and communicating in business.  This course covers the following:   Internet as a Business Tool 50 minutes of learning covering the following topics: Introduction Definitions Communication Using e-mail Comm...