In today's increasingly diverse workplace, recognizing and valuing diversity has never been more important for an organization's success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don't hold us back from performing at the highest level possible. In this course, you will learn about your own at-titudes toward diversity along with specifc skills to work effectively with other employees who have ...

Discrimination is an issue that has profound ethical, legal, and personal implications for any organization. This course discusses the types of employment discrimination including Title VII of the Civil Rights Act, Equal Pay discrimination, Age discrimination and the provisions of the Americans with Disabilities Act (ADA). Armed with this information, you will be better able to identify and to deal with discrimination in the workplace.

Compensation for the work you do is very likely to be a key part of what takes you to the offce each day. This course gives you a basic overview of the Fair Labor Standards Act (FLSA), which sets standards for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least the federal minimum wage and over time pay. You will also review the guidelines on exempt versus...

Family structure and parental roles have changed a lot over the past ffty years, and so have the laws about when employees can take time for their families. This course gives you an overview of what supervisors need to know about the Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying events and how requests should be handled.

Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company's performance. This course highlights how customer relations relates to the "bottom line," gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.

There are a number of historical, societal, and workplace factors that can cause employees to have diffculty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as "best practices" techniques to achieve more balance in life.

The bottom line in many organizations is productivity. If you fnd yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more work done in less time.

Providing guidance and leadership involves a combination of technical and interpersonal skills. This course will provide you with insight into how your personal style impacts your supervisory style, along with ideas about how to be an even more effective leader at work.

Substance use and abuse is a very common issue that can cause serious personal and profes-sional problems in a variety of work settings. This course describes many of the factors (biological, psychological, social, and environmental) that are related to the use and abuse of psychoactive substance including alcohol, prescription drugs, and illicit drugs. You will learn specifc ways to identify impairment in the workplace, and will complete exercises to increase their competence about how to ...

Just when you think you know what your job entails, you might run into a new issue or project that you haven't been exposed to before. On the other hand, there may be tasks that you work on every day that you might be able to resolve even more effciently. This course gives you the nuts-and-bolts of identifying problems as well as creative ways to go about solving them.

Relationships in any organization are an opportunity to develop yourself - and others - professionally and personally. This course provides information about the mentoring relationship, how it relates to professional success, and ideas for both mentors and mentees to enhance their experience in the workplace.

Selecting new employees is a task that is vitally important in attracting the best and brightest employees to your organization. This course frames interviews as an interpersonal process and addresses concrete "Do's and Don'ts" to optimize the experience.

Today's dynamic business world often involves working with diverse individuals who deal with confict in very different ways. This course provides a framework to understand the nature of confict in a very different way. This course provides a framework to understand the nature of confict, as well as concrete techniques to assertively manage it.

Giving feedback to an employee who is underperforming or having diffculty following company policies can be a daunting prospect. This course describes how to give an appropriate correction plan that is professional and in keeping with your organization's policies

This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a diffcult time at work. The information presented in this course covers new ways to think about how to deal more effectively with diffcult people and situations at work - by changing your thinking and trying some new approaches.

This gives you a general appreciation for the causes, experience, and techniques to manage stress in the workplace. A number of things cause stress, and the ways people experience stress can vary widely. However, everyone has some level of stress to deal with at some point in their lives, and when that time comes it is essential to know how it impacts work performance as well as other areas of life.

This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at work.

  Although it may sound like an exhausting and never ending struggle, continuous improvement is actually about instituting processes and work practices that will direct the evolution of your organisation. This course covers continuous improvement ideals, the different facets to continuous improvement, the process of continually improving your organisation and how to implement continuous improvement. Market forces place increased pressure on organisations to improve their products and ...

  Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that energizes people and the organization to accomplish extraordinary things.  This course provi...

To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In addition the learner will receive a solid grounding in leadership approaches, theories and mot...

  This course provides comprehensive training in the skills related to building effective workplace relationships. From defining the exact nature of effective workplaces the course also offers a blueprint for developing trust and confidence in the workplace. Other topics include: how to work with information and ideas, building networks and relationships, and  manage difficulties to achieve positive results. This course will cover the following: Effective Workplace Intr...

  Project Management is the application of knowledge, skills, tools and techniques to a broad range of activities to meet the requirements of the particular project. This course provides a comprehensive introduction to project management, an in depth analysis of the lifecycle of a project, training in planning and risk management and the necesssary people skills assiociated with project management.  This course covers the following:   Introduction to Project Management 15 minutes ...

  Customer service is one of the most important aspects of any business.  A potential customer's perception of any company is founded on how the front line staff handle the initial moment of contact.  A focused awareness of the customer's expectations, brought about by the use of highly developed communication skills, will lead to a more profitable relationship, satisfactory to both your company and your client. This course offers a series of ready to deliver topics covering the bas...

  Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential. Today's decision makers must use a variety of thinking styles, methodologies and creative processes. In this course, you develop your skills as a critical thinker and problem solver. You learn to leverage your personal thinking preferences using tools and techniques.The Creative Problem Solving course is a series of ready to deliver courses that will g...

  For any organisation, properly managing change is vital for achieving a successful transformation from how things are, to how things should be ! This course provides in depth change management training. It further offers a detailed examination of the change process and how a leader overcomes resistance to change.  This course covers the following:   Change Fundamentals 60 minutes of learning covering the following topics: Introduction What is and why Invest in Change Mana...

  The explosion of technology and government ordinance has delivered a business environment that is constantly generating new and refining existing business systems, processes and capabilities. These factors have created the need to develop a unique Workplace Learning Environment. This course is an in depth and practical guide to implementing and operating a professional learning culture in your workplace.  This course covers the following: Introducing Workplace Learning 25 mi...

  The Positive Workplace title is a series of ready to deliver modules covering the creation and maintenance of a positive workplace environment. This course covers: Maintaining a Positive Workplace 35 minutes of learning covering the following topics: Introduction Key Components Communication Collaboration Recognition Characteristics of Positive Business Relations Mutual Respect Integrity Objectivity Sensitivity Flexibility Managing Conflict Effectively ...

  Communication is the exchange of thoughts or information using speech, signals, writing or behaviour. The Business Communications title is a series of ready to deliver modules that introduce how such exchanges take place in a business environment. This course covers: Introduction and Body Language 40 minutes of learning covering the following topics: Introduction Definition Purpose of Business Communication Oral versus Written Communication Communication Guidelines Pa...

  This title offers a series of ready to deliver courses that will teach you that it is easier to inspire people to share your vision and goals when you understand both their and your own personality type and interests. This course covers: Personality Types and Interests 20 minutes of learning covering the following topics: Introduction Psychometric Caveats Psychometric Testing Your Interests Your Personality Type Realistic Investigative Artistic Social Enterpri...

  This title offers a series of three ready to deliver courses that will help you to identify, understand and handle stress, as well as reduce pressure by better managing your time. This course covers: Key Concepts Goal Centred Time Management Stress Management Key Concepts 15 minutes of learning covering the following topics: Introduction Characteristics for Attaining Success Purpose Curiosity Determination Risk-taking Integrity Balancing Work and Home D...

  If you want to be in control of your own professional development, you must focus on the past  (to analyse it for strengths and flaws) and the future (to set goals and make changes that will allow you to reach them). This course covers all aspects of personal professional development planning. The course shows you how to prepare work plans and analyse work performance. Other topics offer in depth coverage of what professional competence is , the different personality types and intere...

  You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in all aspects of negotiation and persuading basics.  This course covers the following:  ...

  In this course we will highlight the importance of financial resources in creating and implementing operational plans that have goals consistent with stated organisational goals. This course provides in depth training in how to allocate budget resources, monitoring financial activities against budget, identify ing options for improved performance and resource budgets and reports.  This course covers the following:   Allocate Budget Resources 45 minutes of learning covering the f...

  In this course, we investigate the basics of accounting. We introduce the skills and knowledge required to prepare and understand the financial plans and budgets that are crucial to the ongoing operation of an organisation. This course provides in depth coverage of Business and Information Management, Basic Accounting and Accounting Transactions.  This course covers the following:   Business and Information Management 40 minutes of learning covering the following topics: Int...

  An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.  This course covers the following:   Key Concepts 60 minutes of learning covering the following topi...

  Information Management involves capturing new ideas and organisational knowledge and structuring systems that allow that information to be used most effectively by the people in the organisation. This course covers provides in depth training in all : aspects of managing and working with workplace information; and technology based management information systems.  This course covers the following:   Introduction to Managing Workplace Information 20 minutes of learning covering the...

  The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This course covers the basics of how you can use the Internet for selling, researching and communicating in business.  This course covers the following:   Internet as a Business Tool 50 minutes of learning covering the following topics: Introduction Definitions Communication Using e-mail Comm...