| Training Provider | Learn Skills |
Assessment
|
Quizzes & Final Exam |
| Location |
learnskills.org |
Qualification |
Certificate of Completion
|
| Method |
Asynchronous Self-paced
|
Eligibility | Open |
| Cost | 50 EUR |  |
 This course provides comprehensive training in the skills related to building effective workplace relationships. From defining the exact nature of effective workplaces the course also offers a blueprint for developing trust and confidence in the workplace. Other topics include:
- how to work with information and ideas,
- building networks and relationships,
- and manage difficulties to achieve positive results.
This course will cover the following:
Effective Workplace Introduction
30 minutes of learning covering the following topics:
- Introduction to Effective Workplace Relationships
- Characteristics of an Effective Workplace
- Positive Business Relationships
- Mutual Respect
- Integrity and Trust
- Objectivity
- Sensitivity
- Flexibility
- Communication, Collaboration and Recognition
- Communication
- Collaboration
- Recognition
Develop Trust and Confidence
40 minutes of learning covering the following topics:
- Develop Trust and Confidence
- Treat People with Integrity, Respect and Empathy
- Use Organisational Standards to Support Effective
- Workplace Relationships
- Social
- Ethical
- Business Practice/Process
- Optimise Your Interpersonal Style
- Driver
- Expressive
- Analytical
- Amiable
- Ensure Competent Performance
Work with Information and Ideas
35 minutes of learning covering the following topics:
- Visual
- Auditory
- Tactile/Kinesthetic
- Sourcing Information
- Visual
- Auditory
- Tactile/Kinesthetic
- Analysing Information
- Disseminating Information
- Who Needs the Information
- When is the Information Needed
- How will the Information be Presented
- How will the Information be Used
- Testing Retention
- Building on Past Success
Building Networks and Relationships
25 minutes of learning covering the following topics:
- Introduction
- Build and Maintain Networks and Relationships
- Networking
- Mentoring and Coaching
- Encourage Research and Risk
- Teach
- Coach
- Identify Opportunities
- Managing Diversity
Manage Difficulties to Achieve Positives
60 minutes of learning covering the following topics:
- Manage Difficulties to Achieve Positive Outcomes
- Problem-Solving
- People Considerations
- Time Considerations
- Time Considerations
- Understanding Considerations
- Information and Clarity Considerations
- Situation Considerations
- Conflict Prevention and Resolution Considerations
- Alternative and Acceptance Considerations
- Results and Benefits Considerations
- Consistency Considerations
- Problem-Solving
- Identify the Problem
- Decide Who to Involve
- Define Alternatives
- Evaluate the Alternatives
- Make a Decision
- Implement the Solution
- Monitor Results
- Managing Conflict
- Pre-Session
- Session
- Post-Session
- Managing Change
- Choosing the Target
- Planning
- Initiating Action
- Making Connections
- Rebalancing to Accommodate the Change
- Consolidating the Learning
- Moving to the Next Cycle
- Team Leader Skills Assessment Tool
This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and uses high quality multimedia with audio to fully engage the user.
Partner
InterAction Training is a recognised leader in online training.
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Workplace Learning Environment
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