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Quality Communications PDF Print
Training ProviderLearn Skills

Assessment

Quizzes & Final Exam
Location learnskills.org Qualification Certificate of Completion
Method Asynchronous Self-paced EligibilityOpen
Cost50 EUREnrol Now  

Learn Skills Online Course

With the arrival of the Information Age and the explosion of high technology, communication is getting faster but not necessarily better. Many employees believe that if they act with integrity and simply follow their bosses' or customers' instructions, their good intentions will keep their communications from becoming a legal "smoking gun."

In reality, however, nothing could be further from the truth. Almost everything an employee says or does on behalf of his or her company can be used as evidence against the company at a later date. Documents, both paper and electronic, create a paper trail that lawyers can use to "connect the dots" to paint a picture that may not be very pretty. But by following a few simple guidelines, such as those outlined in this course, these dangers can often be reduced or eliminated.

Course Summary
This course explains these seven tips for avoiding — or at least minimizing — the many lurking "smoking guns" of corporate communications:
  • Recognizing that you can't always know your audience;
  • Understanding the law that applies to your company's business;
  • Recognizing the limits of your own knowledge;
  • Meaning what you say and saying what you mean;
  • Managing the closure process;
  • Being consistent with record retention; and
  • Understanding the attorney-client privilege.