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Telemarketing Compliance PDF Print
Training ProviderLearn Skills

Assessment

Quizzes & Final Exam
Location learnskills.org Qualification Certificate of Completion
Method Asynchronous Self-paced EligibilityOpen
Cost50 EUREnrol Now  

Learn Skills Online Course

Since the early 1990’s, U.S. federal laws governing telemarketing have become stricter and more complex. Both the Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) have the authority over telemarketing law and each has its own set of regulations. Ensuring compliance is more challenging now than ever before. This course is designed to inform employees who handle telemarketing calls how to remain in compliance of FCC and FTC regulations and to provide guidance on ethical issues that they may face on a regular basis. With fines for noncompliance at their highest, whether telemarketing is incidental to, or at the heart of, your company’s business, this is one course they should not be without.

Course Summary
This course explains the essentials of telemarketing law in an easy-to-understand way that enables your employees to spot important telemarketing-related issues.

The topics covered in the course include —

  • Sources of telemarketing law
  • Do-not-call rules
  • National Do-Not-Call exemptions
  • Auto-dialing regulations
  • Call abandonment
  • Abusive practices
  • Required disclosures
  • Payment authorization
  • Recordkeeping requirements
  • Penalties