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Posts Tagged ‘hospitality’

Hospitality Training Programs will help fill 1m vacancies

Sunday, April 5th, 2009

An extensive initiative is underway to prepare the hospitality industry for an upcoming one million vacancies.

The initiative, run by the National Skills Academy for Hospitality, will endorse hospitality training programmes that meet specific standards and criteria.

It is hoped training programmes that receive a stamp of approval from the Academy will stimulate and develop new skills needed in the hospitality industry.

The National Skills Academy for Hospitality, a not for profit organisation, said they are responding to a demand for skills in the industry that will escalate in the coming months. The hospitality sector, which has escaped from the economic downturn relatively unscathed, will continue to grow and recruit, according to the Academy’s Chairman Bob Cotton.

The increase in the demand for hospitality skills, they said, will be spurred by seasonal demand, people retiring and those leaving the industry. Despite the recession, the Academy has predicted around one million vacancies in the industry in the next 12 months.

The industry is already affected by skills shortages in management and leadership, customer service and chefs.

If a course is approved by the Academy, they will “reap the reward of being recognised as excellent,” according to the Academy’s chief executive, David McHattie.

He said the initiative would raise standards and increase the availability of training programmes.

Shining a light on the excellence found and increasing the availability of these programmes will not only raise the standards of training throughout the hospitality industry but enhance our reputation with the talent of the future,” said Mr McHattie.

Several programmes have been identified, approved and recognised so far.

They are a New Advanced Apprenticeship to provide students with skills to run a successful pub, restaurant or bar; Diplomas in Professional Cookery; Diplomas in Professional Cookery intended to set a new standard of delivery in chef qualifications; Chef Master Classes for those who want to develop their existing skills; and Junior Chefs Academies, a 10-week Saturday morning college programme that provides 14-16 year olds with basic cooking skills.

The Northwest Regional Development Agency (NWDA) will be working with the Academy and partners to establish several Junior Chefs Academies in the Northwest.

Douglas Gyte,tourism development manager at NWDA, said the programme will act as a vehicle for talented individuals who want to further a career as a chef.

This programme provides fantastic opportunities for our potential chefs to develop their interest in the profession and gain expertise. The programme aims to stimulate interest and encourage more talented young chefs to pursue a career in the industry,” said Mr Douglas.

He called the development of chefs important and integral to the overall success of the hospitality industry.

Learn Skills expands into Retail and Hospitality training with Didasko partnership

Friday, January 23rd, 2009

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23/01/2009 – Ireland – Learn Skills is delighted to annouce it’s latest partnership with Didasko, the Australia innovative learning solutions provider of engaging interactive multimedia resources.  For 11 years, Didasko has been a leading developer of high quality Learner and Trainer resources for the vocational, education and training industry.
They specialise in the service sectors of Hospitality, Retail and Asset Maintenance and their comprehensive resources and systems for the training provider, teachers and students delivers superior learning, operational and marketing outcomes.  Didasko Learning Resources currently provides resources to leading international universities, domestic and international colleges, training organisations, hospitality and retail groups, corporate sector and secondary schools with vocational programs.

Learn Skills shall spearhead Didasko’s expansions plans into Europe focused on both Retails and Hospitality Unit.  This comprehensive range of courses shall be made available both on-line and also when required in CD-Rom format.  With over 100 on-line courses each supported by both a Learner Guide and Training Delivery Guide to deliver the first complete solution for Retail and Hospitality education and training in Europe. These comprehensive resources and systems for training providers, teachers and students deliver superior learning outcomes and improved operational and marketing effectiveness.

For Education and Training providers:
• The full package – from curriculum to delivery and assessment
• Tailored ordering and packaging for each student
• Low flat rate / unit
• Customised branding of the materials
• Distribution options – CD-ROM, PDF, USB, on-line
• Easy online ordering 24/7
• Just in Time delivery – all orders despatched within 48 hours

For Teachers and Trainers:

• Comprehensive tools support teacher compliance and learner
management :
(Training and Assessment plans, Learner contact logs, Competency
Assessment Matrix, Employability Self Assessment, Skills Demonstration
Training record)
• Use of multiple “adult learning” principles
• Greater focus on delivery and student centric

For Students:

• Tailored customised packaging of learner units
• Engaging interactive multimedia (text, graphics, animation, sound,
video and self assessments)
• Underpinning knowledge is gained
• Extensive glossaries and recipe files within the units
• Self evaluation worksheets
• Supports all student learning categories – ESL or learning difficulties

Hospitality and tourism training update from the UK

Thursday, October 30th, 2008

24th October, 2008 – UK – A short-life task group has been set up by Ministers to review qualifications within the hospitality and tourism sector and ensure these are relevant and responsive to the changing needs of the industry in these tough economic times.

The group will also examine a recommendation from the Parliament’s Economy, Enterprise and Tourism Committee that education, skills and training in these sectors should be rationalised, with resources prioritised to support an industry-backed system.

The group, which will include representatives from the industry, national education and skills bodies, and college and university sectors, will help inform Ministers on what action may be required. Its remit will be to:

* Identify what hospitality and tourism qualifications are available and advise Scottish Ministers on what is required to make them more relevant and responsive to employer needs during these uncertain times
* Establish how many and what type of hotel school developments are currently under consideration in Scotland and advise on how these can support the industry’s needs
* Summarise, for the industry, the roles of the respective public bodies in relation to qualifications development, validation and funding

Minister for Schools and Skills, Maureen Watt, said:

“Tourism is a key sector in Scotland and the Scottish Government is committed to ensuring the right conditions exist to enable it to flourish, particularly in these tough economic times.

“Ensuring that those within the industry and those seeking to join it in the future, have access to the right skills and training is an essential part of that – both for employees and employers.

“The task group will help us ensure that resources are targeted towards skills and training that best meets the industry’s requirements and that training is also sufficiently flexible to adapt to those changes needs.”

Minister for Enterprise, Energy and Tourism, Jim Mather, said:

“Scotland has a fantastic tourism product. From our wonderful scenery, to our compelling history, diverse culture, and friendly people, we have so much to offer the world.

“But if we are to continue to compete in one of the world’s most competitive markets, we need to ensure that we have a new generation of well trained young talent who can take Scotland’s reputation to the next level in years to come.

“It is their Scottish hospitality, their standards of service and their skills which will set our great country apart. This new group will ensure that those standards continue to rise, leading to a highly responsive Scottish tourism industry which will be the envy of countries across the world.”

The creation of the task group will help the industry ensure that people have access to the right skills and training to ensure it gets through these difficult economic times. It will also enable Ministers to respond to a recommendation from the Economy, Enterprise and Tourism Committee’s report – Growing Pains – can we achieve a 50 per cent growth in tourist revenue by 2015?

While the Scottish Government agreed with the majority of the recommendations, Ministers wanted to further investigate issues raised in recommendation 246, which said the Tourism Minister should work with his colleagues and key agencies to declutter and rationalise the provision of education, skills and training in the sector and reprioritise the resources towards a system that is demand-led and enjoys the support of the industry and which offers a smaller number of industry and government approved courses delivered by a limited number of centres with geographical spread.

Full membership of the group, which will meet twice and is expected to report by mid-December, includes:

* Iain Herbert, Chief Executive, Scottish Tourism Forum. Iain has also worked with several premier Scottish tourism agencies, including the Scottish Whisky Heritage Centre as general manager and as manager for the Royal Yacht Britannia. He is also a former head of visitor operations for the National Museums of Scotland.
* Peter Lederer CBE, Chairman of VisitScotland and Chairman of Gleneagles Hotel Limited. He is also a Trustee of the Hospitality Industry Trust Scotland and the Tourism & Hospitality Education Trust.
* David Allen, People 1st. Prior to joining People 1st in September 2007, David spent more than 16 years in the hospitality and tourism industry, in the UK and in Europe. This included working for the Marriot Group and setting up and running a multi million pound conference centre in Fife. He is a member of the Institute of Hospitality and plays an active role in supporting industry led skills and education forums including the Edinburgh Tourism Action Group (ETAG) Skills forum.
* Mandy Exley, Principal, Perth College. Mandy moved to Scotland in 2000 and bought at small hotel on the shores of Loch Tay. In addition to her post in the college, she is a director of the Perthshire Chamber of Commerce, and the Scottish Tourism Forum.
* Mary Nasmyth, Scottish Training Federation
* Professor David Kirk, Vice Principal, Queen Margaret University
* John Kemp, Deputy Director of Strategic Development, Scottish Funding Council
* Chris Taylor, Highlands & Islands Enterprise
* Eddie Brogan, Tourism Director, Scottish Enterprise
* Joe Wilson, Head of New Ventures, Scottish Qualifications Authority
* Darah Zahran, Skills Development Scotland
* Eric Milligan, Skills Development Scotland

Source: Scottish Government News

National Skills Strategy – Hospitality, Leisure, Travel and Tourism sector in England

Wednesday, September 17th, 2008

In March 2007, the then Minister for Tourism, Shaun Woodward MP launched the National Skills Strategy (NSS) for the hospitality, leisure, travel and tourism sector in England.

The strategy called ‘raising the bar’ set out a Ten Point Plan to raise the skill levels of the sector’s current and future workforce. As the title suggests it also alluded to the massive opportunity that hosting the 2012 Olympic and Paralympic Games presents for the sector.

Hospitality, leisure, travel and tourism is a large, exciting, diverse and dynamic sector. It has a global reputation for quality and innovation which are richly deserved. However, the sector could be achieving much more if employers were able to recruit the right people with the right skills and that they could hold on to a highly skilled workforce. This is what the strategy aims to achieve. There are no easy answers, but what the ten point plan presents is a clear strategy to tackle existing challenges and raise the skills and performance of the sector.

Hospitality, leisure, travel and tourism is a large and growing sector currently employing nearly 1.4m people in England. The sector is made up of 14 industries; these vary in size with the largest industry – restaurants employing over 430,000 people and the smallest – youth hostels just over 1,600. England accounts for 83% of all sector employment across the UK.

There are approximately 155,958 individual hospitality, leisure, travel and tourism establishments in England of which a third are pubs, bars and nightclubs and an additional third are restaurants. Small and micro businesses are predominant with 76% of establishments employing fewer than 10 people. However, in terms of the workforce the industry is highly polarised. For example, in hospitality 45% of employees work for 280 employers and another 45% are employed in small and micro businesses.

The sector is hugely important for the economy. In 2005, it accounted for 3.5% of the UK economy and was worth approximately £85bn. In 2005 the UK ranked fifth in the international tourism earnings league behind the USA, Spain, France and Italy.

Sector performance is being undermined by a poor skills record:

  • 54% of managers do not possess the minimum level of qualification required for their position
  • 63% of employers believe their staff’s customer service skills are not sufficient to meet their needs
  • 40% of chefs do not possess a qualification at level 2, the minimum required to prepare and cook from scratch
  • High labour turnover is resulting in a chronic recruitment crisis with 70 percent of recruitment being undertaken to replace existing staff
  • Conservative estimates suggest that we are annually losing 590,640 people or 30% of the workforce
  • This costs the sector £886m a year
  • By 2012, the sector would have lost 4.1m people costing the sector £6.2bn.

Learn Skills has sellected the Hospitality Sector as one it will focus on to deliver quality web-based training in order to upskill and improve retention rates among staff.  As in Ireland, the Hospitality sector is essential to the success of the economy as a whole and web-based training can delivery increased value and consistency of delivery to both employees and management with the Hospitality sector.