By Steve Grant

Change management is one of the most important disciplines of Information Technology Infrastructure management. The Wikipedia defines change management as “The objective of Change Management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure, in order to minimise the number and impact of any related incidents upon service.”

Change management was always an integral part of business management, but with emergence of Information technology it gathered seriousness. Information Technology Infrastructure management is one broad term which encompasses all the elements necessary to ensure smooth functioning of business processes which may be threatened due to technological problems or other incidents. It’s the “change is rule” attitude (as coined by some experts) that forced these businessmen to change their attitude towards change management. Good change management techniques always help the businessmen to adapt and adopt new ways of doing business. Change management is not merely implementation of new techniques to cope up with a change within the organisation; rather it is a discipline of Information technology infrastructure managementwhere changes are managed with a more systematic, reliable, rigorous and disciplined approach. Changes are brought into system when the integrity of business organisation is challenged due to some incidents or customer requests or technological updates.

Process of change management unfolds through following steps

1. Identifying the need for change in organisation.
2. Designing need specific changes to curb with the requirement of the organisation.
3. Making others understand why change is necessary for the proper functioning of the organisation.
4. Altering the organisational process like processes, technology and performance meters to incorporate the changes.
5. Managing the production and changes to ensure that customer and the stakeholder continues to be bonded with each other over the long run.

According to Wikipedia Change management involves management of process related to Hardware, communications equipment and software, system software, and all documentation and procedures associated with the running, support and maintenance of live systems.

Project management is another aspect of change management, which needs to incorporate its values for proper functioning. There are some touch points between project management and change management. Project management is all about handling change with elance. It is defined as the discipline of planning, organising and managing resources in order to ensure the successful completion of projects. Aim of any project management endeavour is to attain the successful results despite of constraints like space, time, changes, quality, time and budget. Every project is developed around some permutation and combination methodology. Changes are made to the existing methodology in order to avoid potential failures. Identifying, managing and controlling changes become important for the smooth functioning of the Project. According to some experts “project is change and change is project”. So it becomes difficult to differentiate or draw a line between the inter reliability of project management and change management.

So change management holds utmost importance in the world of business where things are assessed on the basis of their perfection and capability to address the needs of customers and clients.

Article Source: http://EzineArticles.com/?expert=Steve_Grant

To learn more about change management check out our Change Management Course and if you are interested in learning more about project management, check out our Effective Project Management Course.
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We start forming impressions of people we meet from the moment we set eyes on them. A large part of the initial impression that you create comes from your body language. Your posture, facial expression, eye contact, and gestures speak louder than the words you say. We all interpret body language all the time on a subconscious level.

1. Face

The face is the most expressive part of the body. If you are feeling anxious then your facial expression may lead you to appear aloof, disapproving, or disinterested. You can break this misrepresentation by making a conscious effort to smile. Your smile is one of the strongest tools you have in meeting new people. It will help you appear warm, open, friendly, and confident.

2. Eyes

Our eyes give clues to our emotions. A direct stare implies intensity. It may also mean romantic interest, aggression, or fear. Making very little eye contact can either convey shyness or submissiveness. The middle ground of a gaze says that you are interested, secure, and at ease.

3. Hands

Your hands are also very expressive. Open gestures tend to make you appear open and honest. By pointing your finger, or moving your hands closer together, you can draw emphasis to what you are saying. Used in moderation, hand gestures can make you seem enthusiastic and committed to your topic. Making too many gestures can make you appear nervous and uncontrolled. Wringing your hands or touching your sleeves, face, etc. can make you appear tense, nervous, and sometimes dishonest.

4. Posture

The way you hold yourself, your posture, makes a big contribution to your body language and conveys your level of self-confidence. By orienting your body towards someone, you show attentiveness. By falling away from them or leaning back, you show a lack of interest and some level of reserve. When we are feeling low in confidence and want to hide away, we hunch our shoulders and keep our heads down. When we are feeling aggressive or are trying to defend our space, we puff ourselves up. A relaxed body posture will help you to appear and feel more relaxed and confident.

Your posture gives signals about your interest in something, your openness, and attentiveness. It also gives clues as to your status within a group.

In summary, our face, eyes, hands (gestures), and posture express what is going on inside of us. They give clues to others and to us as to whether the words we say are consistent with what we are really feeling. Being aware of our body language can allow us to send a consistent message. Smiling, making eye contact, using open gestures, and using good posture can bring up our level of self confidence.

We need to write effectively to communicate with their peers, lecturers, professional colleagues and employers.  Good communication skills are at the top of the list of what potential employers look for in new entrants. The vast majority of business transactions involve written communication of some kind. Employers often express concern that employees have inadequate basic written communication skills. It is generally expected that university graduates have good literacy skills that can transfer into various work contexts, but research shows that this is not always the case.

Written communication is the ability to use the conventions of disciplinary discourse to communicate effectively in writing with a range of audiences, in a variety of modes (e.g., persuasion, argument, exposition), as context requires, using a number of different means (e.g., graphical, statistical, audio-visual and technological).

The six ‘C’s of effective writing

“Effective business correspondence yields results because it achieves two basic objectives.

First, it conveys a clear and unambiguous message to the reader and second, it produces goodwill in that reader. To achieve these two objectives, the writer must write:

• clearly:
• coherently;
• concisely;
• correctly; with
• courtesy; and
• confidence.

These characteristics are the result of careful planning, writing in plain English, and critical editing.”  Dwyer, J. (1993). The Business Communication Handbook , (3 rd ed.). New York: Prentice Hall, p.186.

For those of you that would like to learn more about written communication simply click on the courses below from Griffith University.  You can also expand your knowledge of communication skills by trying our Business Communication Course.

Griffith online writing skills course:

This online course was developed by Dr Marilyn Ford to improve students’ writing skills. The course is broken into three self-paced components, which cover basic grammar and writing skills.

Ref: The Griffith Graduate Site

Many people are intimidated by writing. Even so, there are times when writing is the best way to communicate, and oftentimes the only way to get your message across.

When writing, be mindful of the fact that once something is in written form, it cannot be taken back. Communicating in this way is more concrete than verbal communications, with less room for error and even less room for mistakes. This presents written communicators with new challenges, including spelling, grammar, punctuation, even writing style and actual wording.

Thankfully, today’s technology makes memo, letter and proposal writing much easier by providing reliable tools that check and even correct misspelled words and incorrect grammar use. Unfortunately, these tools are not fail proof and will require your support, making your knowledge in this area important.

Some of the most basic tips to remember when writing include:

• Avoid the use of slang words
• Try not to use abbreviations (unless appropriately defined)
• Steer away from the use of symbols (such as ampersands [&])
• Clichés should be avoided, or at the very least, used with caution
• Brackets are used to play down words or phrases
• Dashes are generally used for emphasis
• Great care should ALWAYS be taken to spell the names of people and companies correctly
• Numbers should be expressed as words when the number is less than 10 or is used to start a sentence (example: Ten years ago, my brother and I…). The number 10, or anything greater than 10, should be expressed as a figure (example: My brother has 13 Matchbox cars.)
• Quotation marks should be placed around any directly quoted speech or text and around titles of publications.
• Keep sentences short

While the above tips cover the most common mistakes made when writing letters, memos and reports, they in no way cover everything you need to know to ensure your written communications are accurate and understood.

When writing letters, it is best to address the letter to an individual. And, when beginning the letter with a personal name, be sure to end it with an appropriate closing, such as ‘Sincerely yours’. If you cannot obtain an individual’s name, consider ending it with a more generic (less personal) closing, such as ‘With kindest regards’.

For normal business letters, your letter should start with an overall summary, showing in the first paragraph why the letter is relevant to the reader. It’s not a good practice to make the reader go past the first paragraph to find out why the letter was sent to them.

The body of the letter needs to explain the reason for the correspondence, including any relevant background and current information. Make sure the information flows logically, ensuring you are making your points effectively.

The closing of the letter is the final impression you leave with the reader. End with an action point, such as ‘I will call you later this week to discuss this further’.

Perhaps the most important thing to remember when writing a letter is to check it thoroughly when it is completed. Even when you think it is exactly what you want, read it one more time. This “unwritten” rule holds true for everything you write – memos, letters, proposals, and so on.

Use both the grammar and spell check on your computer, paying very, very close attention to every word highlighted. Do not place total faith on your computer here. Instead, you should have both a printed dictionary and thesaurus nearby to double-check everything your computers editing tools highlight, as these tools are certainly not always reliable, for a variety of reasons.

When checking your written communications, make sure the document is clear and concise. Is there anything in the written communication that could be misinterpreted? Does it raise unanswered questions or fail to make the point you need to get across?

Can you cut down on the number of words used? For instance, don’t use 20 words when you can use 10. While you do not want to be curt or abrupt, you do not want to waste the reader’s time with unnecessary words or phrases.

Is your written communication well organized? Does each idea proceed logically to the next? Make sure your written communications are easy to read and contain the necessary information, using facts where needed and avoiding information that is not relevant. Again, outline the course of action you expect, such as a return call or visit.

Close appropriately, making sure to include your contact information. While this may seem obvious, it is sometimes overlooked and can make your written communications look amateurish. This can diminish your chances of meeting your written communication’s goals.

To learn more about written communication check out our Business Communication Course.

Ref: MindTools

Improving your body language can make a big difference in your people skills, attractiveness and general mood. There is no specific advice on how to use your body language. What you do might be interpreted in several ways, depending on the setting and who you are talking to. You’ll probably want to use your body language differently when talking to your boss compared to when you talk to a girl/guy you’re interested in. These are some common interpretations of body language and often more effective ways to communicate with your body.

First, to change your body language you must be aware of your body language. Notice how you sit, how you stand, how you use you hands and legs, what you do while talking to someone. You might want to practice in front of a mirror. Yeah, it might seem silly but no one is watching you. This will give you good feedback on how you look to other people and give you an opportunity to practise a bit before going out into the world.

Another tip is to close your eyes and visualize how you would stand and sit to feel confident, open and relaxed or whatever you want to communicate. See yourself move like that version of yourself. Then try it out. You might also want observe friends, role models, movie stars or other people you think has good body language. Observe what they do and you don’t. Take bits and pieces you like from different people. Try using what you can learn from them.

Some of these tips might seem like you are faking something. But fake it til you make it is a useful way to learn something new. And remember, feelings work backwards too. If you smile a bit more you will feel happier. If you sit up straight you will feel more energetic and in control. If you slow down your movements you’ll feel calmer. Your feelings will actually reinforce your new behaviours and feelings of weirdness will dissipate.

In the beginning easy it’s to exaggerate your body language. You might sit with your legs almost ridiculously far apart or sit up straight in a tense pose all the time. That’s ok. And people aren’t looking as much as you think, they are worrying about their own problems. Just play around a bit, practice and monitor yourself to find a comfortable balance.

1. Don’t cross your arms or legs – You have probably already heard you shouldn’t cross your arms as it might make you seem defensive or guarded. This goes for your legs too. Keep your arms and legs open.

2. Have eye contact, but don’t stare – If there are several people you are talking to, give them all some eye contact to create a better connection and see if they are listening. Keeping too much eye-contact might creep people out. Giving no eye-contact might make you seem insecure. If you are not used to keeping eye-contact it might feel a little hard or scary in the beginning but keep working on it and you’ll get used to it.

3. Don’t be afraid to take up some space – Taking up space by for example sitting or standing with your legs apart a bit signals self-confidence and that you are comfortable in your own skin.

4. Relax your shoulders – When you feel tense it’s easily winds up as tension in your shoulders. They might move up and forward a bit. Try to relax. Try to loosen up by shaking the shoulders a bit and move them back slightly.

5. Nod when they are talking – nod once in a while to signal that you are listening. But don’t overdo it and peck like Woody Woodpecker.

6. Don’t slouch, sit up straight – but in a relaxed way, not in a too tense manner.

7. Lean, but not too much – If you want to show that you are interested in what someone is saying, lean toward the person talking. If you want to show that you’re confident in yourself and relaxed lean back a bit. But don’t lean in too much or you might seem needy and desperate for some approval. Or lean back too much or you might seem arrogant and distant.

8. Smile and laugh – lighten up, don’t take yourself too seriously. Relax a bit, smile and laugh when someone says something funny. People will be a lot more inclined to listen to you if you seem to be a positive person. But don’t be the first to laugh at your own jokes, it makes you seem nervous and needy. Smile when you are introduced to someone but don’t keep a smile plastered on your face, you’ll seem insincere.

9. Don’t touch your face – it might make you seem nervous and can be distracting for the listeners or the people in the conversation.

10. Keep you head up – Don’t keep your eyes on the ground, it might make you seem insecure and a bit lost. Keep your head up straight and your eyes towards the horizon.

11. Slow down a bit – this goes for many things. Walking slower not only makes you seem more calm and confident, it will also make you feel less stressed. If someone addresses you, don’t snap you’re neck in their direction, turn it a bit more slowly instead.

12. Don’t fidget – try to avoid, phase out or transform fidgety movement and nervous ticks such as shaking your leg or tapping your fingers against the table rapidly. You’ll seem nervous and fidgeting can be a distracting when you try to get something across. Declutter your movements if you are all over the place. Try to relax, slow down and focus your movements.

13. Use your hands more confidently – instead of fidgeting with your hands and scratching your face use them to communicate what you are trying to say. Use your hands to describe something or to add weight to a point you are trying to make. But don’t use them to much or it might become distracting. And don’t let your hands flail around, use them with some control.

14. Lower your drink – don’t hold your drink in front of your chest. In fact, don’t hold anything in front of your heart as it will make you seem guarded and distant. Lower it and hold it beside your leg instead.

15. Realise where you spine ends – many people might sit or stand with a straight back in a good posture. However, they might think that the spine ends where the neck begins and therefore crane the neck forward in a Montgomery Burns pose.Your spine ends in the back of your head. Keep you whole spine straight and aligned for better posture.

16. Don’t stand too close –one of the things we learned from Seinfeld is that everybody gets weirded out by a close-talker. Let people have their personal space, don’t invade it.

17. Mirror – Often when you get along with a person, when the two of you get a good connection, you will start to mirror each other unconsciously. That means that you mirror the other person’s body language a bit. To make the connection better you can try a bit of proactive mirroring. If he leans forward, you might lean forward. If she holds her hands on her thighs, you might do the same. But don’t react instantly and don’t mirror every change in body language. Then weirdness will ensue.

18. Keep a good attitude – last but not least, keep a positive, open and relaxed attitude. How you feel will come through in your body language and can make a major difference.

You can change your body language but as all new habits it takes a while. Especially things like keeping you head up might take time to correct if you have spent thousands of days looking at your feet. And if you try and change to many things at once it might become confusing and feel overwhelming.

Take a couple of these body language bits to work on every day for three to four weeks. By then they should have developed into new habits and something you’ll do without even thinking about it. If not, keep on until it sticks. Then take another couple of things you’d like to change and work on them.

Check out of Business Communication Course to learn more about body language and communication skills.

Check out the following video for some tips for body language:

Ref: Article by Henrik Edberg “18 ways to improve your body language”, The Positivity Blog.

Accounting — often called the language of business — is the process of recording, classifying, reporting and analysing financial data. And while the accounting requirements of every business vary, all organisations need a way to keep track of their money.

Unfortunately, there’s very little that’s intuitive about accounting. Many small businesses hire accountants to set up and keep their books. Other companies use accounting software like QuickBooks, CheckMark Multi-Ledger and M.Y.O.B. Accounting and keep their accounting functions in house.

It’s All about Balance
Using a system of debits and credits, called double-entry accounting, accountants use a general ledger to track money as it flows in and out of a business. They record each financial transaction on a balance sheet, which provides a snapshot of a business’s financial condition. Accountants record every financial transaction in a way that keeps the following equation balanced:

Assets = Liabilities + Owner’s Equity (Capital)

The Accounting Cycle
Accounting is based on the periodic reporting of financial data. The basic accounting cycle includes:

• Recording business transactions. Businesses keep a daily record of transactions in sales journals, cash-receipt journals or cash-disbursement journals.

• Posting debits and credits to a general ledger. A general ledger is a summary of all business journals. An up-to-date general ledger shows current information about accounts payable, accounts receivable, owners’ equity and other accounts.

• Making adjustments to the general ledger. General-ledger adjustments let businesses account for items that don’t get recorded in daily journals, such as bad debts, and accrued interest or taxes. By adjusting entries, businesses can match revenues with expenses within each accounting period.

• Closing the books. After all revenues and expenses are accounted for, any net profit gets posted in the owners’ equity account. Revenue and expense accounts are always brought to a zero balance before a new accounting cycle begins.

• Preparing financial statements. At the end of a period, businesses prepare financial reports — income statements, statements of capital, balance sheets, cash-flow statements and other reports — that summarize all of the financial activity for that period.

The Importance of Financial Statements
At the end of a period — either annually or more frequently, depending on the length of a business’s accounting cycle — accountants create financial statements that show the financial health (or decline) of a business.

Many people inside and outside a company use the information found in financial statements. Business owners and managers use the data in financial statements to chart the course of their companies, project revenues and expenses, monitor cash flow, keep tabs on costs and plan for the future. Present and prospective employees also want to see their employers’ financial performance.

Stockholders and investors closely examine financial statements to check a company’s performance. They want to compare a business’s financial statements with those of other companies to guide their investment choices. Bankers look at a company’s most recent financial statements when they make lending decisions.

Financial statements also make it easier to for accountants to prepare tax returns and report financial information to the Internal Revenue Service. In fact, so many business partners, investors, and other interested parties rely on your these documents that it’s important to get a handle on all the common financial reports your business will be expected to produce.

If you are interested in learning more about Accounting Basics and developing an understanding and appreciation of the importance of record keeping, check out our web-based course Accounting Basics.

Reference: AllBusiness

In March 2007, the then Minister for Tourism, Shaun Woodward MP launched the National Skills Strategy (NSS) for the hospitality, leisure, travel and tourism sector in England.

The strategy called ‘raising the bar’ set out a Ten Point Plan to raise the skill levels of the sector’s current and future workforce. As the title suggests it also alluded to the massive opportunity that hosting the 2012 Olympic and Paralympic Games presents for the sector.

Hospitality, leisure, travel and tourism is a large, exciting, diverse and dynamic sector. It has a global reputation for quality and innovation which are richly deserved. However, the sector could be achieving much more if employers were able to recruit the right people with the right skills and that they could hold on to a highly skilled workforce. This is what the strategy aims to achieve. There are no easy answers, but what the ten point plan presents is a clear strategy to tackle existing challenges and raise the skills and performance of the sector.

Hospitality, leisure, travel and tourism is a large and growing sector currently employing nearly 1.4m people in England. The sector is made up of 14 industries; these vary in size with the largest industry – restaurants employing over 430,000 people and the smallest – youth hostels just over 1,600. England accounts for 83% of all sector employment across the UK.

There are approximately 155,958 individual hospitality, leisure, travel and tourism establishments in England of which a third are pubs, bars and nightclubs and an additional third are restaurants. Small and micro businesses are predominant with 76% of establishments employing fewer than 10 people. However, in terms of the workforce the industry is highly polarised. For example, in hospitality 45% of employees work for 280 employers and another 45% are employed in small and micro businesses.

The sector is hugely important for the economy. In 2005, it accounted for 3.5% of the UK economy and was worth approximately £85bn. In 2005 the UK ranked fifth in the international tourism earnings league behind the USA, Spain, France and Italy.

Sector performance is being undermined by a poor skills record:

• 54% of managers do not possess the minimum level of qualification required for their position
• 63% of employers believe their staff’s customer service skills are not sufficient to meet their needs
• 40% of chefs do not possess a qualification at level 2, the minimum required to prepare and cook from scratch
• High labour turnover is resulting in a chronic recruitment crisis with 70 percent of recruitment being undertaken to replace existing staff
• Conservative estimates suggest that we are annually losing 590,640 people or 30% of the workforce
• This costs the sector £886m a year
• By 2012, the sector would have lost 4.1m people costing the sector £6.2bn.

Learn Skills has sellected the Hospitality Sector as one it will focus on to deliver quality web-based training in order to upskill and improve retention rates among staff.  As in Ireland, the Hospitality sector is essential to the success of the economy as a whole and web-based training can delivery increased value and consistency of delivery to both employees and management with the Hospitality sector.

Ireland – 6th March, 2007 –   The Minister for Enterprise, Trade and Employment, Mr Micheál Martin TD, and the Minister for Education and Science, Mary Hanafin TD, today(6 March 2007) jointly launched a new national skills strategy, Tomorrow’s Skills: Towards a National Skills Strategy. The Strategy was preparedby the Expert Group on Future Skills Needs (EGFSN). It identifies Ireland’s current skills profile, provides a strategic vision and specific objectives for Ireland’s future skills requirements, and sets out a road map for how the vision and objectives can be achieved. The implementation of the Strategy will help to secure the future competitive advantage of enterprises in Ireland and enhance future growth in productivity and living standards.

For the first time the Strategy sets out clear long-term objectives for our education and training requirements to develop Ireland as a knowledge-based, innovation-driven, participative and inclusive economy with a highly skilled workforce by 2020. The Expert Group believes this vision is achievable. The Expert Group recommends that 93 percent of the Irish labour force should have qualifications at, or above, leaving certificate level by 2020, and that 48 percent should have a third or fourth-level qualification by then.

Minister Martin said, “This report provides a comprehensive vision for Ireland’s future skills requirements and also provides a strategic framework from which the relevant Government Departments and State Agencies can build. The strategy launched today is complementary to the Strategy for Science, Technology and Innovation launched in 2006.”

Minister Hanafin said, “The report identifies central challenges in ensuring a continuing supply of the skills needed for our future competitiveness and prosperity.  It brings into sharp focus the long-term importance of many elements of the policies we are pursuing to advance access, participation, quality and attainment at all levels of the education system.”

Anne Heraty, Chairperson of the EGFSN said, “To date education and training policy has served Ireland well. Ireland now has an opportunity to drive economic development through building our skills capability. This report provides an overarching policy framework for the development of coherent education and training strategies to meet current and future skills needs.”

Key Proposals for 2020:

• 48 percent of the labour force should have qualifications at National Framework of Qualifications (NFQ) Levels 6 to 10 – from National Certificate to PhD level;
• 45 percent should have qualifications at NFQ levels 4 and 5 – Awards equivalent to Leaving Certificate Examination;
• The remaining seven percent are likely to have qualifications at NFQ levels 1 to 3 (i.e. below Junior Certificate) while aiming to transition to higher levels.

Skills Road Map to 2020 – Achieving the Vision

• An additional 500,000 individuals within the workforce will need to be upskilled and to progress by at least one NFQ level over and above their current level of education and training;
• The Leaving Certificate retention rate for young people should rise to 90 percent;
• By 2020, the proportion of the population aged 20-24 with NFQ level 4 or 5 qualification (Leaving Certificate or equivalent), should be increased to 94 percent;
• The progression from second- to third-level education should increase from 55 percent to 72 percent; and
• The report also highlights the need for:
  • Integration of immigrants into the education and training system, at all levels;
  • Career guidance and mentoring for those at work;
  • Assistance for individuals and companies in identifying their skills needs;
  • More awareness programmes that highlight the benefits of education and training; and,
  • Education and training provision needs to be flexible and responsive to the needs of employers and employees

  The full text of this report and background documents is available at www.skillsstrategy.ie

Ireland – Tuesday, 5th August, 2008 – Cllr. Pat Whelan has called for the up-skilling of Irish workers after it emerged this week that 90% of new jobs created in the last 12 months were being filled by foreign nationals.

“This information from the Central Statistics Office (CSO) bucks the widely held belief, that many migrant workers will leave Ireland for other EU countries as our economy slows down, and that a large proportion of new jobs being created in Ireland will be taken up by the Irish workforce,” said Cllr. Whelan.

“The biggest share of new jobs are being created in high value sectors like financial and other business services, which grew by 26,300 in the year to the first quarter of 2008, and accounted for almost half (48.9%) of all jobs created. It had been assumed that Irish workers would take up most of these positions. But the CSO data indicates that foreign nationals will be recruited for a significant proportion of these new positions,” the Town Councillor continued.

“This trend needs to be fully researched by Government, as it could well be a warning about Ireland’s ability to attract foreign direct investment. There is no doubt that some of this increase in jobs uptake by migrant workers is due to their improving English language skills, leaving lower skilled jobs and moving up the value chain in line with their educational qualifications,” he said.

“Some of this is as a result of the increasing cost of childcare, as two thirds of the jobs created in the 12 month period were part time and 70% of these jobs were taken up by women. Migrant women have a lower dependency ratio and as a result are in a better position to take up employment.

“But the more worrying concern is that this is partly a result of the Government’s failure to properly re-skill our indigenous workforce to compete for these growth areas in employment. This trend cannot be ignored and it is imperative that the Government acts now, rather than sitting on its hands.

“More migrants moving up the value chain will certainly benefit the economy, but if it continues without being properly evaluated we could be skilling other economies to facilitate the transfer of jobs from Ireland. The Government has consistently buried its head in the sand on this issue, hoping that the economy will rectify itself. But the country needs clear solutions now that will benefit our economic potential in the future.”

Cllr. Whelan said the government needs to identify and up-skill vulnerable workers, expand training for those activities that still offer good prospects, such as professional services, health-related caring professions, IT, home energy efficiency technologies, and HGV drivers, use funding from the NDP and European Social Fund to fund a massive ‘eco-training’ programme for 10,000 skilled workers laid off from the construction sector, and ensure that changes to community childcare supports do not disadvantage those already in employment.

Source: Westmeath Examiner

Learn Skills, the Irish web-based training company that specialises in skills and compliance training, focused on upskilling employees and management has a comprehensive range of courses for anyone interested in upskilling to enhance their career prospects.