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  E-newsletters are not about quick sales or blasting out information. There about building relationships with clients,stakeholders, funders and as a consequence increasing revenue or creating awareness of your organisations objectives. They are a powerful marketing and communication tool. The objective of this workshop is to empower you to create and send your e-newsletter. Using theory,...
  Microsoft Word is the most popular and one of the most powerful word processing applications for creating text documents. This is a comprehensive Word 2010 training course comprising of in depth modules covering Word 2010. This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and uses high quality multimedia wit...
  Microsoft Word is the most popular and one of the most powerful word processing applications for creating text documents. This is a comprehensive Word 2010 training course comprising of in depth modules covering Word 2010. This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and uses high quality multimedia wit...
  This is an introduction to Excel 2010, comprising of in depth modules covering Excel 2010. You will explore the Excel 2010 interface and learn to enter, edit and format data and use Microsoft Excel formulas and functions to calculate and analyze numeric data. This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training cou...
  This is a comprehensive Excel 2010 training course comprising of in depth modules covering Excel 2010. In this course, you will use Microsoft Office Excel 2010 to streamline and enhance your spreadsheets with templates, charts, graphics, and formulas. You will learn to apply visual elements and advanced formulas to a worksheet to display data in various formats.   This e-learning...
  This is a comprehensive Excel 2010 training course comprising of in depth modules covering Excel 2010. This course will benefit participants who already have a reasonable knowledge of Microsoft Excel 2010. By the end of this course participants will be able to perform tasks such as running calculations on data and sorting and filtering numeric data. This e-learning course is suitable...
  This is a comprehensive introductory PowerPoint 2010 training course comprising of in depth modules covering PowerPoint 2010. No prior knowledge of PowerPoint 2010 is necessary. You will learn to identify on-screen features, and navigate through a presentation, create and edit bullet slides, use PowerPoint’s drawing tools to create a slide, incorporate clip art and WordArt objects i...
  This is a comprehensive introductory Access 2010 training course comprising of in depth modules covering Access 2010. No prior knowledge of Access 2010 is necessary. You will learn to identify on-screen features. Microsoft Access 2010 is a database management program that makes it easy to store and find information, analyse data and create accurate reports. Building on a basic under...
  Microsoft Word is the most popular and one of the most powerful word processing applications for creating text documents. This is a comprehensive Word 2010 training course comprising of in depth modules covering Word 2010. This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and uses high quality multimedia wit...
    This course is, as the name suggests, for absolute beginners in medical terminology and is suitable for anyone wanting to enter medical administration/secretarial work. The course contains one module covering the basics of how a medical term is formed (prefixes, suffixes and root words) and leads gently on to more complex terms. The course incorporates a number of self-assessme...
On July 26, 1990, the President of the United States signed into law the Americans with Disabilities Act of 1990. Known as the ADA, this broad federal statute seeks to end discrimination against individuals with disabilities. Title I of the ADA prohibits employers from discriminating in all aspects of the employment relationship, including application, testing, medical examinations, hiring, trai...
As the complexities of the business world multiply, so do potential antitrust problems for a company up and down its organizational chain. An intricate web of federal, state and international statutes and regulations poses significant dangers for both intentional and inadvertent antitrust violations — companies get fined and broken up, mergers and acquisitions are thwarted, enormous litigat...
Buying and selling stocks is no longer the sole domain of wealthy investors and large institutions. In fact, investing in securities has become an important factor in the financial lives of millions of people across many income levels. Frequent news reports of overnight billionaires in the stock market can tempt people to try to cash in on inside information they learn at work before the news...
It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require that a company "must have taken steps to communicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical m...
It's widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require that a company "must have taken steps to communicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training programs or by disseminating publications that explain in a practical man...
Almost every week there's a front-page story about a company or a company's employee, or an elected or non-elected official, engaging in an activity that presents a conflict of interest. Without a doubt, the surge in conglomerates and joint ventures has increased the potential for conflicts of interest to arise. Conflicts of interest can create a lot of bad publicity, damage a company. Cour...
Business people deal with contracts in many different contexts — purchasing, sales, marketing, distribution, employment and others — almost every day. A contract serves, in effect, as the "private law" of the parties on whatever subjects it covers. This is a powerful tool, since the law gives parties tremendous flexibility in defining their contractual relationships. Whatever terms the pa...
Copyright law affects the workplace activities of many employees on a daily basis. Copyright protection extends to newspaper and magazine articles, instructional videos, web sites, computer courses, and even elevator music. Most people recognize the presence of a copyright by the symbol ©, but even in the absence of the symbol the material may be protected by copyright law. Employees ne...
The Organizational Sentencing Guidelines have had an undeniably huge impact on the way U.S. companies do business and train their employees to abide by the law. What were considered large fines for corporate misconduct in the pre-Guidelines 1970s — several hundred thousand dollars — are now being dwarfed by fines in the hundreds of millions. In addition to these increasing monetary penalt...
Political activity is heavily regulated by government. Federal and state laws govern everything from campaign finances to communication with legislators, and both corporations and individuals are subject to various campaign-related restrictions. Having a basic understanding of these regulations and restrictions is especially important as we approach this year's presidential, congressional and l...
This course sets forth and explains a Crisis Management Policy, which is intended to help employees recognize and deal with any type of crisis that arises concerning the company or their fellow employees. A central purpose of the Policy is to answer three key questions: How can employees anticipate and prevent a crisis? Who speaks for the company during a crisis? What should an employee say to ...
The U.S. Department of Transportation (DOT) requires employee testing for companies that employ or use professional drivers, specified safety-sensitive transportation and/or oil and gas-related occupations, and certain federal employers. Specifically, the DOT requires urine testing for five controlled substances: marijuana, opiates, amphetamines, cocaine and phencyclidine (PCP). The DOT rules for...
It is certainly no secret that drug and alcohol abuse is one of our nation's most serious problems. This holds true in the workplace, as well. Almost 40% of industrial fatalities and 50% of work-related injuries are linked to drug and alcohol impairment. According to the U.S. Department of Labor, more than 70% of illegal drug-users are employed. That means an estimated 8.3 million workers are ill...
With all of the potentially positive uses of e-mail and the Internet come potential abuses as well. Of 1,200 companies surveyed recently about Internet usage, 54% reported that they had caught employees browsing Web sites that were unrelated to their work — some up to eight hours per day! Not only can unauthorized Internet usage take a huge toll on employee productivity, but it can divert n...
Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Training is necessary to encourage good behavior, set expectations, demonstrate the company's commitment and inform members of laws that are not common knowledge. Integrity an...
As the complexities of the business world multiply and commerce becomes increasingly global, the need to understand issues of antitrust law — commonly referred to as "competition law" in the European Union — becomes more important. A web of international rules poses significant dangers for both intentional and inadvertent competition-law violations. As importantly, businesses and their em...
Exporting - that is, the shipment or transmission of items or material outside of the U.S. - is heavily regulated by federal laws and regulations referred to collectively as "export controls." These controls affect the export of commodities (goods and materials), technology (technical data and know-how) and software from the U.S. to a foreign country. They also affect the re-export of any suc...
Consider this: In a recent decision, a federal appellate court upheld a $24,000 judgment against a property-management company for failing to pay an employee overtime under the Fair Labor Standards Act (FLSA). Imagine a company that fails to pay more than one employee overtime as required by law. A major bank recently agreed to pay employees $3.8 million that it owed in unpaid overtime in a s...
The Family and Medical Leave Act (FMLA) was passed in 1993 to address what workers perceived as the untenable choice between caring for their families or keeping their jobs. The FMLA guarantees employees of companies with more than 50 employees up to 12 weeks of unpaid leave annually for certain medical reasons or for the birth or adoption of a child. Generally, employers must maintain insura...
Federal regulations require companies that contract with the federal government to take "affirmative action" to ensure that job applicants and employees are treated without discrimination based on their race, color, religion, sex, national origin, disability or because they are a veteran. The Office of Federal Contract Compliance Courses (OFCCP) oversees the federal-contracting process, offer...
With the increasing globalization of our economy, companies are faced with new challenges as well as new opportunities. Part of this new environment is compliance with laws such as the Foreign Corrupt Practices Act, or FCPA, which regulate the way U.S. companies transact international business. Enacted in 1977, the FCPA was a response to government findings that hundreds of U.S. companies, in...
Corporate fraud is on the rise. Losses attributable to corporate fraud were estimated at $600 billion in 2002, up from $400 billion in 1996. Employee theft alone costs American businesses between $60 and $120 billion a year. Aside from unscrupulous employees and third parties, a major contributing factor to corporate fraud is simply a lack of awareness of it. Dishonest employees prey on ...
Advances in "information technology" have enabled companies to collect, compile, analyze and deliver data around the world much more quickly and cheaply than ever before. These advances have given consumers better access to information, and they've given companies lower-cost and better-targeted opportunities to market and provide their goods and services. But these technological advances h...
As environmental regulations become more voluminous and complex, so do the opportunities for businesses to run afoul of the enforcement authorities on both the federal and state levels. One of the most complex areas of regulation is the handling of hazardous wastes. The U.S. Environmental Protection Agency has stepped up enforcement of hazardous-waste laws, making it crucial for businesses an...
According to the Government Accounting Office, healthcare fraud and abuse account for three to ten percent of all healthcare costs — well over $100 billion annually. Whatever the cost, fraud and abuse waste badly needed resources and seriously undermine our healthcare system. The healthcare industry is subject to many different laws that concern fraud — including the False Claims Act...
Rapid advances in "information technology" have led to growing concern for the privacy and security of personal information. This is especially true in the area of healthcare, where individuals share details of their health, personal lives and finances when they are at their most vulnerable. New regulations under the Health Insurance Portability and Accountability Act ("HIPAA") address these ...
The U.S. immigration laws are increasingly important as companies compete in the global marketplace. In a nutshell, it is against the law for a foreign national to enter the U.S. to work unless that individual has obtained a valid visa. Likewise, it is against the law for an employer (1) to hire a person who has not actually received an appropriate visa, or (2) to hire or continue to employ a...
Along with music and movies, information is increasingly digital, making it easy to transmit and copy -- and easy to misuse. While the entertainment industry scrambles to find ways to protect its copyrights, corporations are likewise struggling to protect their confidential information and to keep pace with the increasingly stringent laws that protect consumer and employee privacy. Altho...
Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. As a consequence, many managers lack the interpersonal skills, sensitivity, legal awareness and professionalism necessary for effective management. The result c...
This course is intended to help employees recognize the outer and inner sources of job stress, and to provide strategies that they can implement immediately to prevent job burnout. Did you know that work is the biggest source of stress for American adults? Consider these facts: In recent surveys, 78% of the respondents said that work was their biggest source of stress, and more than hal...
Have you ever seen a drug dealer pull out a credit-card machine to accept payment? Ever known someone to pay for a TV they bought off the back of a truck with a personal check? Probably not. Most criminals conduct their business in cash. This creates an obvious problem - cash is bulky, heavy and risky to carry around. (One million dollars in twenties weighs about one hundred pounds.) As a res...
Dating back to the late 1800s, common law in the United States defined the employment relationship as "at will," meaning that employers were free to hire and fire at will. Employers could, for example, refuse to hire minorities, segregate the work force, assign unpleasant work to women, and deny such groups opportunities for advancement. That's all changed. Federal and state laws prohibit di...
According to a 1995 study by the Workplace Violence Research Institute, every workday 16,400 threats are made, and 723 workers are attacked. One of four full-time workers has been harassed, threatened or attacked on the job. Workplace violence, which costs American businesses an estimated $36 billion annually, is the second leading cause of job-related deaths for all workers (behind only moto...
Advances in information technology have enabled companies to collect, compile, analyze and deliver data around the world much more quickly and cheaply than ever before. But these technological advances have also brought new challenges to protecting "information privacy." In fact, some experts believe that privacy concerns will slow the growth of the Internet generally and electronic commerce ...
With the arrival of the Information Age and the explosion of high technology, communication is getting faster but not necessarily better. Many employees believe that if they act with integrity and simply follow their bosses' or customers' instructions, their good intentions will keep their communications from becoming a legal "smoking gun." In reality, however, nothing could be further f...
Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Employees involved in the recruiting, interviewing and hiring process need to be awa...
A company's corporate records are one of its most important and valuable assets. Almost every employee is responsible for creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an...
Layoffs in corporate America have become the stuff of daily headlines. Since last December, U.S. companies have announced more than 500,000 job cuts, and that trend is continuing. Among the challenges that companies face in this regard are (1) organizing, training and empowering a smaller workforce to deliver improved services; (2) preserving the dignity of departing employees; and (3) boosti...
Regulation FD, for "fair disclosure" dictates how public companies may disclose certain types of information about themselves. In essence, Regulation FD requires that a public company's communications regarding so-called inside information be made in an approved form of public disclosure. The purpose of the regulation is to make all material information about a company available to all invest...
This Course provides a general overview of OFAC sanctions and their key provisions. It is designed to help employees recognize situations presenting a risk of legal violations and deal with them properly. It includes a discussion of OFAC-related developments since the September 11, 2001, terrorist attacks. The U.S. Government, through the Office of Foreign Assets Control (OFAC) uses econom...
The corporate-responsibility scandals and business failures involving companies such as Enron, Adelphia and Global Crossing revealed widespread accounting, self-dealing and mismanagement issues. Seeking to instill greater accountability by senior management of public companies, Congress enacted the Sarbanes-Oxley Act in 2002. The prevailing view among legal commentators is that the Act is by ...
Every year in the U.S., communication gaps between nurses and doctors cause medical errors that lead to needless deaths of thousands of patients. Although healthcare professionals are routinely trained on how to communicate with patients, training on how to communicate with each other had remained rare until the introduction of the SBAR Technique. The SBAR Technique provides a framework for h...
Since the early 1990’s, U.S. federal laws governing telemarketing have become stricter and more complex. Both the Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) have the authority over telemarketing law and each has its own set of regulations. Ensuring compliance is more challenging now than ever before. This course is designed to inform employees who handle ...
Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others' trade secrets. In most cases, it is an act or omission of a company's emp...
The rules regarding what is fair and unfair competition affect virtually all of a company's business decisions — hiring, marketing, sales, customer-relations, and research and development, among others — and are important for employees to understand. Violations of these rules can be very damaging to a company generally and, in some cases, to individual employees. Course Summary The law...
Customs laws cover a wide range of subjects, from country-of-origin marking to smuggling. Customs and Border Protection (CBP) enforces laws at the border that are administered by other federal agencies, such as the Food and Drug Administration (FDA) and the Environmental Protection Agency (EPA). CBP has many enforcement tools in its arsenal, including civil and criminal penalties that can be ...
The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid. In 1986, Congress enacted amendments to a Civil War Era law called the False Claims Act (FCA), which penalizes those re...
According to a recent poll, 37% of workers in the U.S. reported that they've been bullied at work. Some 29% of HR managers report that one or more employees in their workplaces have quit as a direct result of bullying. Between 12% and 18% of psychological-based disability claims are directly related to bullying. Books and movies such as The Devil Wears Prada are raising awareness about an iss...
Dramatic cultural and social changes in the mid-twentieth century altered Western society in a way that affected the workforce and the customer base companies serve. The emergence of a global economy and revolutionary advances in telecommunications later in the century made the world a much "smaller" place. In the new millennium, the corporate world finds itself in an environment in which p...
Until a few years ago, workers in the United States faced remarkably high safety and health risks on the job. Through the efforts of individual workers, unions, employers, government agencies and others, considerable progress has been made in improving these conditions. Today, both federal and state occupational safety and health regulations are broad and far-reaching. They require employer...
This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively...
This gives you a general appreciation for the causes, experience, and techniques to manage stress in the workplace. A number of things cause stress, and the ways people experience stress can vary widely. However, everyone has some level of stress to deal with at some point in their lives, and when that time comes it is essential to know how it impacts work performance as well as other areas o...
In today's increasingly diverse workplace, recognizing and valuing diversity has never been more important for an organization's success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don't hold us back from performing at the highest level possible. In this course, you will learn about your own at-t...
Discrimination is an issue that has profound ethical, legal, and personal implications for any organization. This course discusses the types of employment discrimination including Title VII of the Civil Rights Act, Equal Pay discrimination, Age discrimination and the provisions of the Americans with Disabilities Act (ADA). Armed with this information, you will be better able to identify and t...
Compensation for the work you do is very likely to be a key part of what takes you to the offce each day. This course gives you a basic overview of the Fair Labor Standards Act (FLSA), which sets standards for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at le...
Family structure and parental roles have changed a lot over the past ffty years, and so have the laws about when employees can take time for their families. This course gives you an overview of what supervisors need to know about the Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying e...
Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company's performance. This course highlights how customer relations relates to the "bottom line," gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers. ...
There are a number of historical, societal, and workplace factors that can cause employees to have diffculty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as "best practices" techniques to achieve more balance in life. ...
The bottom line in many organizations is productivity. If you fnd yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get m...
Providing guidance and leadership involves a combination of technical and interpersonal skills. This course will provide you with insight into how your personal style impacts your supervisory style, along with ideas about how to be an even more effective leader at work. ...
Substance use and abuse is a very common issue that can cause serious personal and profes-sional problems in a variety of work settings. This course describes many of the factors (biological, psychological, social, and environmental) that are related to the use and abuse of psychoactive substance including alcohol, prescription drugs, and illicit drugs. You will learn specifc ways to identify...
Just when you think you know what your job entails, you might run into a new issue or project that you haven't been exposed to before. On the other hand, there may be tasks that you work on every day that you might be able to resolve even more effciently. This course gives you the nuts-and-bolts of identifying problems as well as creative ways to go about solving them. ...
Relationships in any organization are an opportunity to develop yourself - and others - professionally and personally. This course provides information about the mentoring relationship, how it relates to professional success, and ideas for both mentors and mentees to enhance their experience in the workplace. ...
Selecting new employees is a task that is vitally important in attracting the best and brightest employees to your organization. This course frames interviews as an interpersonal process and addresses concrete "Do's and Don'ts" to optimize the experience. ...
Today's dynamic business world often involves working with diverse individuals who deal with confict in very different ways. This course provides a framework to understand the nature of confict in a very different way. This course provides a framework to understand the nature of confict, as well as concrete techniques to assertively manage it....
Giving feedback to an employee who is underperforming or having diffculty following company policies can be a daunting prospect. This course describes how to give an appropriate correction plan that is professional and in keeping with your organization's policies ...
This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a diffcult time at work. The information presented in this course covers new ways to think about how to deal more effectively with diffcult people and situations at work - by changing your thinking and trying som...
With the increase in litigation — especially employment litigation — in the 1990s, the time from inception of a lawsuit to decision continued to grow, as did the costs (both actual and "lost opportunity" costs), giving new meaning to the phrase, "Justice delayed is justice denied." Companies began to re-examine their objectives and view their desired outcomes not so much from a legal stand...
  Are your staff putting in long hours but still not getting the job done? It's About Time is an interactive resource designed to help individuals boost their performance by achieving more in less time and with less stress. Many people confuse 'busy-ness' with 'effectiveness' - a person may be working extremely hard and putting in long hours but what are they actually achieving? It's Ab...
  Move beyond disability awareness to the point that you become disability confident. Would staff in your organisation know the right way to deal with a customer or colleague with a physical or visual impairment and be comfortable about doing so rather then feel awkward or embarrassed? This learning resource provides the practical steps you need to take in order to serve disabled custom...
  Most people are interested in food and we all have things that we really like to eat. As young children we naturally select a balanced diet if given a range of foods to eat. It's programmed in our genes to eat healthily and get all we need from food. As we get older, however, we choose our own diet and can be influenced by things such as family, friends, TV and advertising etc. As ...
  This e-learning course is all about healthy living. It is intended to make you more aware of what you eat and drink, and will show you how exercise and a balanced diet can help you to stay fit and healthy. It will help you to follow a healthy lifestyle by choosing foods that are appropriate for you, and will help you to plan your exercise regime.   Introduction to the course (t...
  The Health and Safety Executive defines violence as "An incident in which a person is abused, threatend or assulted in circumstances relating to their work".  This program provides introductory information about workplace violence and how you can help prevent it from occurring where you work. It also provides some basic guidelines on what to do and how to react if an incident occurs at...
  This e-learning program is designed to raise awareness and help eliminate preventable back injuries. It provides an introduction to Job-specific hazarads, Save work practice and Ergonomics, which is an applied science concerned with designing and arranging things people us so that the people and things interact most efficiently and safely - also called human engineering.   This Pro...
  The program provides introductory information to help promote a drug-free work environment. This program will help you to: Recognise the signs of drug misuse at work Understand the scale of the problem and the impact that misuse cna have on business Identify the stages of addiction for drugs misuse List some of the most commonly used drugs and recognise their effects and dan...
  The Code of Practice for Social Care Workers sets out that as social care workers, we must "promote the independence of service users while protecting them as far as possible from danger or harm."  Amongst other things, this would include: Bringing to the attention of our employer, or the appropriate authority, any resource or operational difficulties that might get in the way of ...
  This e-learning program provides an introduction to behavior-based savety.  It is designed primarily for supervisors and team leaders but may be useful for anyone that requires an overview of the concepts involved.  Behavior-based safety is about idetifiying managment policies and practices that indluence workforce behaviour.  This program will help you to understand behaviour-based ...
  This course is designed to help you protect your and your company's identity.  When you hear of situations involving the theft of identities, do you think, that will never happen to me?  Well it can and its probably easier than you imagine.  You may think that you and your company have little to protect, or that someone else will protect your identity for you. Did you know that cor...
  This electronic study pack is about Health & Safety in the workplace and is suitable for all people in training and employment. It is intended to raise your awareness of the dangers of your work so that you will not get injured. It is also designed to help you understand your duties to your fellow students and workers, as well as your employer's or college's duties towards you. This ...
  Although it may sound like an exhausting and never ending struggle, continuous improvement is actually about instituting processes and work practices that will direct the evolution of your organisation. This course covers continuous improvement ideals, the different facets to continuous improvement, the process of continually improving your organisation and how to implement continuous i...
Microsoft Access 2003 is a database management program that makes it easy to store and find information, analyse data and create accurate reports. Building on a basic understanding of database theory and planning, this course will explain how to create tables and populate them with data, organise information, use filters and sort data, create relationships between tables, and import data f...
  Access 2003 Specialist is a course that presents skills training and assessment for the skill sets that form the Microsoft Office Access 2003 Specialist exam. This course provides competency in creating databases and tables, working with table data and field properties, working with related tables, using filters and queries, creating and using forms, creating and using reports, using da...
  Microsoft Windows is a powerful and intuitive operating system. With Windows you can quickly define user settings, navigate between programs, add and remove software, organize files and folders, and easily connect to your company's intranet, among other things.  This course on Microsoft Windows will help you get familiar with this common operating system that's used for your desktop op...
  This course covers the basics of accessing and using the Internet. It explains the hardware and software needed for accessing the Internet, including different methods of communication and information-gathering.  This Training provides an overview of new and enhanced features in Microsoft® Internet Explorer 6. You can learn about new browser features and functions and new browser tech...
  Learn how you can make the most out of  Microsoft Office Outlook 2003 with this online course.  Outlook is the messaging and collaboration application within the Microsoft Office suite of programs. It helps you to organize and share information and to communicate with other people, especially through its usefulness for composing, sending and receiving e-mail.   This e-learning co...
  Outlook 2003 Specialist is a course that presents skills training and assessment of the skill sets that form the Microsoft Office Outlook 2003 Specialist exam. This course provides competency in working with contacts; using e-mail; using instant messaging; managing multiple accounts; setting e-mail options; configuring security settings; creating and managing tasks; working with Calenda...
  This course takes students from creating and basic formatting of documents to advanced document management. The course covers all exam objectives for the Microsoft Word Version 2003 Specialist Certification.  The course begins with the basic features of Word 2003.   You create, edit, and save documents, manipulate and format text and paragraphs, find and replace text, and use proofing...
  This course is designed for end users who want to create presentations using Microsoft PowerPoint 2003.  This course will be useful for users who want to create a professional presentation, and add different components to it to enhance the visual appeal of a slide show. The course describes the fundamentals of PowerPoint 2003 and introduces its features. It teaches the user to create s...
  PowerPoint 2003 Specialist is a course that presents skills training and assessment for the skill sets that form the Microsoft Office PowerPoint 2003 Specialist exam. This course provides competency in creating and modifying presentations, and inserting and modifying objects, charts and tables. This course also provides competency in formatting, reviewing, delivering, customizing, anima...
  Microsoft Excel 2003 is a powerful tool for generating spreadsheets from a number of data sources. Using calculations and predefined formulas, users can easily manage any type of data, including budgets, financial data, statistical data, and more. To effectively use this powerful tool, however, users must know how to perform these tasks.  This Microsoft Excel 2003 course combines a pow...
 
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